Returns and Warranty
On this page, you'll find the conditions for returns if you change your mind, as well as details about our lifetime warranty.
Our customer service, managed directly from our offices, is available 7 days a week to address your inquiries. We are committed to responding to you within 24 hours.
Weenect's lifetime guarantee is a solid pledge against planned obsolescence, which can often reduce the lifespan of electronic products by several years.
In practical terms, this lifetime warranty covers manufacturing defects as well as the natural wear and tear of the product (loss or misuse by the customer is not covered). You simply need to send back the affected tracker, and Weenect will repair it if possible, or replace it with a refurbished product if not.
By ordering from our site, you have a 30-day window to change your mind. During this period, you can request a refund at any time, no questions asked.
We have warehouses strategically located near our customers, with return points in France, the Netherlands, Germany, the United Kingdom, and the United States. This enables you, if needed, to easily send back your product to our teams. The refund will be processed promptly once we have received the device.