Returns and Warranty

Best tracker I've used

The fact the tracker can use different network types, and go into airplane mode when it's within range of my home WiFi, means it's the only one that's worked for me, both for connectivity and battery life. I also appreciate the small size, and the early notifications on battery charge (just on the phone, not waking my dog up in the middle of the night!). I did have a connectivity issue shortly after I got it, and found their tech support really knowledgeable, thorough, and helpful. It did take a bit of going forwards and back to test things and collect information over a few days, but unusually the whole conversation was with a single person (yes, a real one!) which made it much easier.

Great service.

Fast response. Clear and helpful communication to find a solution.

Deborah was very understanding and…

Deborah was very understanding and helpful, and was able to resolve my issue

Always helpful and professional service…

Always helpful and professional service .

Perfect tracker for smaller dogs and cats.

We chose this particular collar because our cat is quite small. There are other collars on the market but this is the best value for money and does everything we could ask for. I have needed to contact customer service a couple of times whether that be through problems with the tracker or problems with The GPS or systems going down but that’s very rare and and they have always responded in a timely fashion. Would definitely recommend this tracker, especially if you have a small cat like we do.

Fantastic customer service

Fantastic customer service, prompt and explained things clearly.

Very responsive and friendly

Isaac was very responsive and friendly. I had a problem with a tracker unit and was offered a free replacement.

Very pleased and helpful and got…

Very pleased and helpful and got tracker sorted . And great to speak to a human .

Good support

I had a problem it was quickly investigated and solved