An emergency call button linked to an assistance center is the most common remote assistance solution for seniors. This option, however well tried and tested, shows many flaws and does not represent the most serene way to keep a senior at home.

Teleassistance : a faulty systemsystem

In 2014, about 500 000 persons over 65 were equipped with a teleassistance device*: the number is pretty low considering that almost 12 millions people are in this age range in France! Most of the time, it is a standard teleassistance system: a bracelet or a medallion with an emergency call button, to use when a problem occurs and get in contact with the call center. But very often, we discover that the person wasn’t wearing the assistance device at the moment when they needed it (fall, dizzy spell…).

Indeed, seniors tend to take off their bracelet or medallion for doing everyday chores, to be more comfortable or to avoid damage on the device: during handiwork, gardening, grooming… Which are the most hazardous situations! Furthermore, most seniors are reluctant to wear those devices in public or outside their house, because they are often noticeable and considered as stigmatizing… Finally, it is often observed that in case of a fall or faintness, the button is difficult to reach, even when the person is wearing the device. In a nutshell, those devices can be improved in many ways!

Teleassistance: a service that does not always live up to our expectations

The emergency call button puts the senior in contact with a call center operator; the operator is in charge of evaluating the severity of the situation (whether it is a comfort call or an actual emergency?), and accordingly, get in touch with the designated home care provider and ask them to go to the senior’s house. This system seems well tried, but a study, led by the National Institute for Consumption and the National Solidarity Fund for Autonomy in 2014, reveals that the actual assistance provided is not always optimal.

The average response delay of call center operators is less than three minutes, which is acceptable. However, the severity assessment of the situation is not always accurate. This study shows that the assistance provided in case of a comfort call is useful and efficient. But when the situation is serious, the questions asked by the operator are not precise enough to gather the right information. Furthermore, the operator often ends the communication before the home care provider gets there. Seniors’ relatives have also declared that operators did not give enough details on the situation reported.

Finally, they deplored not having any “after sales services”: once the emergency call is dealt with and the caregiver warned, there is no follow up from the assistance platform.

The NIC study also brought out the legal issues (personal data protection, insurance) that most remote assistance contracts present.

Teleassistance or Weenect Silver?

Regular remote assistance can still give you certain peace of mind. Compensate its flaws by purchasing a GPS tracker like Weenect Silver!

Its light case easily fits into a pocket and stays active no matter how far you stand from the base. No need to wear it around your wrist or neck!
The system is as simple as standard bracelets or medallions: one single and large button to call for help.
In case of a problem, the senior only has to press the “SOS” button and the designated care providers are automatically notified on their mobile phone: they get the call as well as the GPS coordinates. At the other end of the line, it is a familiar and comforting voice, instead of an impersonal call center operator. Reassuring!
You are free to set up the senior’s “community” as you wish: you can designate several contacts to share the responsibility of receiving the alert notifications and deal with emergency situations. Family relatives, friends, neighbors: the entire “clan” can be enlisted to take care of the elderly person!
Finally, it is a real money saver compared to standard remote assistance contracts: no call center or operator, you are on the frontline to act in case of emergency. Weenect remote assistance contracts start at 3,50 €/month only!

Helping a senior grow old at home is a good thing, but the need to maintain social and family bonds must be taken into consideration as well. The Weenect solution (combined with a remote assistance service or not) allows you to relax while personally participating in the senior’s well-being. A guarantee for your tranquillity and their comfort.

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Author: Weenect

Weenect, leader de la géolocalisation familiale, propose une gamme de traceurs GPS pour les différents membres de la famille : les enfants, les seniors, les chiens et chats. Ce blog a vocation à aider les familles dans leur vie quotidienne.